Governor Cuomo just delivered a masterclass on crisis leadership in his briefing on the state of work in New York State.
His briefing was clear - detailing facts when they are facts and his own opinion when it was his opinion. He kept to the script of what he planned to say. He focu
He focused on care - presenting facts and plans he highlighted and spoke with compassion and care for those affected.
He was calm - he answered questions and presented real solutions using common sense in his communication.
He was confident of his team - when asked a question he had no answer to, his response was, we should look into that. He looked around at his team and they had an answer to the question which he did not know an answer to (nor did he know they had a plan for it either). After a clear response from his team, he responded with support of their answer, humor in the midst of it and did not steal the show from the one who spoke.
Throughout these briefings he has clearly stated that he is not running for any political office other than the one he currently holds - governor of New York. He has made these statements consistently to be clear that his decisions and comments are not to gain political currency for a future presidential run.
From the outside watching in, in my opinion, he is leading brilliantly.
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